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Paging Systems / SPS-5 Troubleshooting Flow Chart
« Last post by forum_admin on February 24, 2017, 12:02:17 PM »
This Flow Chart will help you work through some of the issues related with SPS-5 without having to call technical support.  Please give feedback on any scenarios missing from the flow chart, or any issues with following it.
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Frequently Asked Questions / Why Can't I register without admin approval?
« Last post by forum_admin on February 20, 2017, 05:19:35 PM »
We have had an incident on Feb. 20th where Ukrainian and Russian bots penetrated our forum and mass posted on it.  It has been taken care of, but to do so, we had to purge our memberlist.  This means if you made an account before now, you will need to make a new one.  We also now require admin approval in order to be a member.  Your membership should be processed by the next business day between 8-4.  Sorry for the inconvenience. :(.  If you happen to be Ukrainian or Russian and are affected by the bot ban or have been wrongly rejected, contact us at jonathan@wirelessmessaging.com
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There are two situations to troubleshoot when it comes to Paging System Failure both of which, will be explained below.

I've stopped getting any pages out suddenly!

  This problem is probably the hardest to troubleshoot.  First thing you should do is verify that the system is getting power by checking to see if the Power LED light comes on when it is plugged in.
 
  After that, you should use SPS-5 encoder setup software (If you have a SPS-5v9e you can also use the online page if it is connected to your network through the Ethernet port) to see if it is connecting to your network correctly through the serial, Ethernet, or serial to USB port.  One problem that can arise at this point is that the COM port associated with the serial connection could have a number that is too high.  The SPS-5 starts to act erratically if it is on a COM port higher than 6.  The way to change this is outlined in the second attachment below.

  After confirming that the serial port opens correctly, verify that your configuration of your encoder is correct, and be sure to check the advanced settings as well (Password: 'maint' on Encoder Setup Adv. Settings). 

  If after all that, you cannot get a test page through to a pager, there could be a problem with how the radio is configured. Make sure the SPS-5 paging system is completely unplugged, and open the lid of the system and radio using a screwdriver (Apollo TX-125 will also need a nut removed from the output jack).   Check to see if any of the connections are loose between the radio and the Main board or the radio and the antenna. 

  On both the Maxon SD-125E radio and an Apollo TX-125 radio, there is a set of dip switches that control which frequency channel the radio is on.  However, each radio's dip switches behave differently and is outlined in the first attachment below.

Picture Reference of Radios:        

  After confirming that the frequency channel is set correctly, and you still cannot get a page, you will need to use a Digital Multi-Meter or an Oscilloscope to check how much power is being sent from the radio to the antenna.  If the power (2 or 5 Watts depending on the channel) is non-existent, then the problem would be either a bad cable or antenna(less likely) or your radio has died (Most Likely). In either case, we recommend you to send your system in so bad parts can be replaced and the system re-tuned.

I get intermittent pages!

  This problem is rather simple to check for, but it requires an oscilloscope or a Digital Multi-Meter.  All you have to do is to check how much power (Wattage) is coming out of your radio and compare it to the channel you have selected on your Paging System's Radio's dip-switches.  If the power is significantly less than what is listed on your channel, then the radio is dying and will need to be replaced. 
  If the wattage comes out correctly, then it is either an interference or a distance issue.  Try changing it to a higher Power (Wattage) output on your radio's frequency dip-switches if it is available or change the location of the SPS-5 to a centralized location, or a location that does not have many materials that would interfere with radio signals (e.x. copper).  If not, you can send the system in to be upgraded with either a 5-Watt channel or we can add an amplifier to get the radio to 25 Watts.
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Specialized Products & Other / STG - SIP to TAP Gateway Manual + Documentation
« Last post by forum_admin on February 13, 2017, 05:43:28 PM »
This is an aggregate post of the STG manual & any documentation that might be added later.  This will be a read-only post, so any questions or suggestions should be its own post.
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MARS System & Tracking / MARS System Manual + Documentation
« Last post by forum_admin on February 13, 2017, 05:41:28 PM »
This is an aggregate post of the MARS system manual as well as any documentation that might be added later.  This will be a read-only post, so any questions or suggestions should have its own post.

MARS Manual: www.wirelessmessaging.com/manuals/misc/MARS_Manual.doc
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Software Support / WaveWare Software Documentation
« Last post by forum_admin on February 10, 2017, 05:58:47 PM »
This is an aggregate post of all the various WaveWare software Documentation.  This information is hosted and available on our website as well.

Enterprise Software

WaveWare Enterprise Setup and User Manual:  http://www.wirelessmessaging.com/manuals/software/enterprise_manual.pdf
Enterprise How to Send a Message Quick Start Guide:  http://www.wirelessmessaging.com/manuals/software/enterprise_send_a_message_guide.pdf

Alert Utility

Alert Utility Setup Manual:  http://www.wirelessmessaging.com/manuals/software/alert_utility_setup_manual.pdf

Call Manager

WaveWare Call Manager Basic Setup Guide:  http://www.wirelessmessaging.com/manuals/software/call_manager_basic_setup_manual.pdf
Call Manager - How to Create E-mail Reports:  http://www.wirelessmessaging.com/manuals/software/call_manager_email_server_setup.pdf
Call Manager - How to Assign Wireless Devices:  http://www.wirelessmessaging.com/manuals/software/cm_assign_devices_howto_quide.pdf

Zone Manager

WaveWare Zone Manager Setup:  http://www.wirelessmessaging.com/manuals/software/zone_manager_manual.pdf

AlphaNet

AlphaNet v3 Manual:  http://www.wirelessmessaging.com/manuals/software/alphanet_v3_manual.pdf
WaveWare AlphaNet Wireless Basic Setup:  http://www.wirelessmessaging.com/manuals/signs/alphanet_v3.0_basic_wireless_setup.pdf

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LED Signs & Wallpagers / LED signs and Wall-pager Documentation
« Last post by forum_admin on February 10, 2017, 05:43:08 PM »
This is an aggregate post of all documentation we have on the Various LED Signs and Wall-pagers.  This information is hosted and can be found on our website.

Apollo AS Series

Wall-pager 1-line Control Commands:  http://www.wirelessmessaging.com/manuals/signs/control_commands_1-line.pdf
Wall-pager 2-line Control Commands:  http://www.wirelessmessaging.com/manuals/signs/sign_commands_2-line.pdf
Wall-pager Software Programming Guide:  http://www.wirelessmessaging.com/manuals/signs/as-series_sign_programming_instructions.pdf

Adaptive Displays

Adaptive Remote Manual (Old, Gray, Jumbo Size):  http://www.wirelessmessaging.com/manuals/signs/bb_jumbo_remote_manual.pdf
Adaptive Remote Manual (New, Black, Smaller Size):  http://www.wirelessmessaging.com/manuals/signs/bb_new_small_remote_manual.pdf
Adaptive Serial LED Clock Manual:  http://www.wirelessmessaging.com/manuals/signs/serial_clock_manual.pdf
Adaptive How to Install AlphaNet 3.0 Manual:  http://www.wirelessmessaging.com/manuals/signs/how_to_install_alphanet_3.0_software.pdf
Adaptive Alpha Series Sign Installation Manual:  http://www.wirelessmessaging.com/manuals/signs/alpha_series_sign_installation_instructions.pdf
Adaptive AlphaNet Manual:  http://www.wirelessmessaging.com/manuals/software/alphanet_v3_manual.pdf
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Pagers / Non-Apollo Pager Documentation
« Last post by forum_admin on February 10, 2017, 11:32:38 AM »
This is an aggregate post of all the documentation available about non-Apollo pagers we carry.  This information is also available on our website.

Unication Pagers

Unication AlphaGold Guide:  http://www.wirelessmessaging.com/manuals/pagers/alphagold_userguide.pdf
Unication Elegant Guide:  http://www.wirelessmessaging.com/manuals/pagers/elegant_legend_usersguide.pdf
Unication NP-30 Guide:  http://www.wirelessmessaging.com/manuals/pagers/np30_userguide.pdf

Bravo Pagers

Bravo br502 Guide:  http://www.wirelessmessaging.com/manuals/pagers/bravo_br502_userguide.pdf
Bravo br802 Guide:  http://www.wirelessmessaging.com/manuals/pagers/bravo_br802_userguide.pdf
Bravo 500/501 Guide:  http://www.wirelessmessaging.com/manuals/pagers/bravo_500_501_userguide.pdf
Bravo 700 Guide:  http://www.wirelessmessaging.com/manuals/pagers/bravo_700_userguide.pdf
Bravo 800 Guide:  http://www.wirelessmessaging.com/manuals/pagers/bravo_800_userguide.pdf

Commtech Pagers

Commtech 7900 User Guide:  http://www.wirelessmessaging.com/manuals/pagers/commtech_7900_userguide.pdf
Commtech 7900 Button Programming Guide:  http://www.wirelessmessaging.com/manuals/pagers/commtech_7900_button_programming.pdf
Commtech 7950 User Guide:  http://www.wirelessmessaging.com/manuals/pagers/commtech_7950_userguide.pdf
Commtech 7950 Button Programming:  http://www.wirelessmessaging.com/manuals/pagers/commtech_7950_button_programming.pdf

Motorola Advisor Gold User Guide:  http://www.wirelessmessaging.com/manuals/pagers/advisor_gold_userguide.pdf
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Pagers / Apollo Pager Documentation
« Last post by forum_admin on February 10, 2017, 11:11:41 AM »
This is an aggregate post of all the documentation available for Apollo pagers including user guides and programming guides.  These manuals come from our website and are accessible there as well.

Apollo 812 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_812_userguide.pdf
Apollo 924 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_924_userguide.pdf
Apollo Gold Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_gold_userguide.pdf
Apollo Gold XP Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_goldxp_userguide.pdf
Apollo Pilot Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_pilot_userguide.pdf
Apollo VP-100 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_vp100_userguide.pdf
Apollo VP-101 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_vp101_userguide.pdf
Apollo VP-200 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_vp200_userguide.pdf
Apollo T-2000 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_t2000_userguide.pdf
Apollo TP-200 Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_tp-200_userguide.pdf
Apollo AlphaNumeric Button Programming:  http://www.wirelessmessaging.com/manuals/pagers/apollo_alphanumeric_button_program.pdf
Apollo Numeric Button Programming:  http://www.wirelessmessaging.com/manuals/pagers/apollo_numeric_button_program.pdf
Apollo Pilot Button Programming:  http://www.wirelessmessaging.com/manuals/pagers/apollo_pilot_button_program.pdf
Apollo TP-200 Button Programming:  http://www.wirelessmessaging.com/manuals/pagers/apollo_tp200_button_programming.pdf
Apollo 924/Gold Software Programming Guide:  http://www.wirelessmessaging.com/manuals/pagers/apollo_gold_and_924_pager_programming.pdf
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Paging Systems / SPS-5 Documentation
« Last post by forum_admin on February 10, 2017, 10:43:55 AM »
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