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WaveWare
Enhancing Mobile Alert Response

Pager Troubleshooting Guide

Meant for Basic troubleshooting, if you still have issues - contact us!

Pagers

  • When you send a paging message command to the WaveWare paging system from the PC or paging terminal, the GREEN RF TX LED on the side of the transmitter should illuminate solid for a few seconds ( 3-4 Seconds ) to indicate that transmission is occurring.
  • If you don't receive a message on the selected paging receiver, follow the checklist below to troubleshoot paging reception:
  • Pager Checklist

    1. Pager is "turned on".
    2. Pager has a "fresh battery".
    3. Pager is properly "defined" in the "Paging Control Application Software" on the host PC or in the "paging terminal".
    4. Pager is located at least an "arms length" away from the transmitter unit during transmission.
      NOTE: Some paging receivers do not properly decode paging messages when the receivers are located in close proximity to the transmitter antenna, due to the radio signal being too strong.
    5. The antenna is "attached" to the transmitter.
    6. Pager is set for the same "frequency" as the WaveWare paging system.
    7. Pager uses the " POCSAG " paging protocol.
    8. Pager and paging system are both set to the same "Baud Rate". (512, 1200 or 2400)

    Power

    When the WaveWare SPS-5v9 Series paging system is assembled and power is applied, you should be able to see a GREEN POWER LED illuminated on the side of the transmitter unit.

    If not, verify that all connections are tight and verify that 110-120v AC Power is available at the power outlet.

    If connections are tight, power is available and the GREEN POWER LED doesn't illuminate, determine if the power supply is at fault by trying another power supply.

    If the transmitter unit still does not respond, the transmitter unit is most likely in need of repair or replacement.

    Note: At " Power-up ", the transmitter unit will send a status message through the serial port to the host PC.

    Carrier Detect

    If the "Carrier Detect" mode is activated, and you find that paging transmissions are delayed for significant periods of time due to interference on the channel, you should "temporarily inactivate" the carrier detect mode. This would allow transmissions to occur regardless of other transmissions on the channel.

    You may find that you get excellent paging reception even with carrier detect inactivated. Please Note: The typical WaveWare paging system installation uses a 2 to 5 watt system that "Operates Subservient" to other operators on the same frequency.

    If you find that the "Unwanted Transmissions" are legal, and if you find that your paging reception is suffering due to the unwanted transmissions from another source, you may have to change your paging system to another frequency. A frequency change is a "Costly Process" and should be avoided.

    If you have "Multiple" WaveWare Paging Systems installed in the same facility, and set at the "Same" operating frequency", you should "Activate" the "Carrier Detect" Mode on all paging systems in order to help ensure paging messages are being properly transmitted to paging receivers.

    Common Problem & Solution

    "The system seems to be working, but the pager is Not Responding". If the power supply "Brick" is too close to the paging system, the LED's may flash , but it is very possible that no signal was actually transmitted. Move the "Brick" portion of the Power Supply the "full length of the cord" away from the paging system and then send another test message.

    COM Port Settings

    You may be required to configure the COM port in the paging transmitter to establish the appropriate operating mode and serial communcation parameters. See the v9 Series Programming Guide on how to configure the COM ports and for more information.

    SPS-5 Series Troubleshooting Flow Chart

    If you would like a step-by-step process in troubleshooting your WaveWare paging system, see this: SPS-5 Troubleshooting Flow Chart.

    Still No Luck?

    After reviewing the above troubleshooting information, if you continue to have difficulty operating your WaveWare paging system or other WaveWare products...
    Please E-mail Tech Support at: support@wirelessmessaging.com or Call: 972.479.1702 x216.